ShadowLock

ShadowLock is a comprehensive shadow AI detection and governance platform specifically designed for Managed Service Providers (MSPs) and internal IT teams. The platform addresses a critical and growing security gap: the unauthorized use of artificial intelligence tools by employees within an organization. As employees increasingly turn to public AI chatbots like ChatGPT, Claude, and Gemini, AI browser extensions, desktop applications like Ollama and LM Studio, and embedded SaaS AI features, sensitive data including customer records, credentials, and confidential documents is being submitted to unapproved and ungoverned tools. This creates significant legal, compliance, and liability exposure for organizations. ShadowLock provides the real-time visibility needed to see this activity and the granular controls necessary to stop it before data leaves the endpoint. The platform covers the blind spots that traditional managed-device controls miss, including browser extensions, desktop AI apps, local large language models, and personal account usage. Built for MSPs to govern AI usage across every client from a single, multi-tenant dashboard, ShadowLock is private by design, with no keystroke logging and zero transmission of content to external servers. It delivers audit-ready reports for compliance and incident response, making it an essential tool for modern data protection.

Endpoint Agent with Silent RMM Deployment

The ShadowLock endpoint agent is designed for frictionless, scalable deployment across Windows endpoints. It can be deployed silently using your existing Remote Monitoring and Management (RMM) tools, requiring zero user interaction or disruption. Once installed, the agent continuously monitors for AI-related activity, scans for installed browser extensions, detects locally running AI applications like Ollama and LM Studio, and can lock down the AI features built directly into browsers such as Chrome, Edge, Brave, and Firefox. This provides a foundational layer of control without adding complexity to your deployment process.

Browser Enforcement Layer

A self-configuring browser extension activates automatically once the endpoint agent is installed. This extension acts as a real-time enforcement point, intercepting pastes, file uploads, and sensitive data typed directly into AI tool prompts. It enforces data-sharing opt-out settings on each AI tool and applies your organization's specific policies, displaying clear, user-facing messages when an action is blocked or flagged. This prevents data exfiltration at the point of use, directly within the employee's browser workflow.

Multi-Tenant Governance Dashboard

The central command center for MSPs, the multi-tenant dashboard provides a unified view of AI usage and policy compliance across all client organizations. From this single pane of glass, administrators can audit all AI-related activity, configure granular block or allow controls for specific tools and actions, and generate audit-ready compliance reports. This eliminates the need to manage separate policies for each client, streamlining operations and ensuring consistent governance standards are applied everywhere.

Microsoft 365 AI App Detection Scanner

ShadowLock includes a dedicated scanner that connects to your Microsoft 365 environment to detect and inventory approved and unapproved AI applications connected to your tenant. This scanner identifies AI features activated within SaaS applications like Copilot and other embedded tools that often bypass traditional security controls. By providing visibility into this often-overlooked attack surface, the scanner ensures that AI usage within the productivity suite is governed by the same policies applied to browser and desktop applications.

Preventing HIPAA and ePHI Exposure

Healthcare organizations face severe penalties when patient data is pasted into public AI tools without a Business Associate Agreement (BAA) in place. ShadowLock directly addresses this by intercepting any attempt to paste Protected Health Information (ePHI) into unapproved AI chatbots, browser extensions, or desktop apps. The platform blocks the action in real-time and logs the event, providing a clear audit trail that demonstrates compliance efforts and prevents a HIPAA violation from occurring in the first place.

Governing AI Use in Legal and Financial Services

Law firms, financial institutions, and other professional services organizations handle highly confidential client data, trade secrets, and proprietary information. ShadowLock prevents employees from submitting this sensitive material into public AI tools where it could be used for model training or inadvertently exposed. By enforcing strict policies on which AI tools can be used and what data can be shared, the platform protects intellectual property, trade secrets, and contractual confidentiality obligations.

Managing MSP Client Liability and Risk

For MSPs, a client data breach involving AI tools creates a direct liability risk. If a client suffers an incident and the MSP had endpoint management scope, the question becomes why the AI usage was not governed. ShadowLock provides MSPs with the documented controls and audit trails needed to demonstrate due diligence. It allows them to offer AI governance as a service, differentiating their offering and proactively protecting both their clients and their own business from claims.

Enabling Secure Use of Approved AI Tools

ShadowLock is not about blocking all AI use; it is about governing it intelligently. Organizations can use the platform to create a whitelist of approved AI tools that have undergone security review and have proper Data Processing Agreements (DPAs) in place. Employees can then use these approved tools freely, while all other unapproved AI services are automatically blocked. This balances the need for innovation and productivity with the imperative of data security and compliance.

Does ShadowLock log keystrokes or transmit my data to external servers?

No. ShadowLock is private by design. The platform does not log keystrokes, and it does not transmit the content of what employees type, paste, or upload to any external server. It only captures metadata about the action, such as which AI tool was used, the time of the event, and whether it was blocked or allowed. This ensures complete privacy and compliance with data protection regulations.

How is the ShadowLock agent deployed to endpoints?

The Windows endpoint agent is designed for silent, frictionless deployment. It can be pushed out using your existing Remote Monitoring and Management (RMM) tool, such as ConnectWise, Datto, or NinjaOne. The installation requires no user interaction and does not disrupt the employee's workflow. Once installed, the agent self-configures and begins monitoring and enforcing your defined policies.

What types of AI tools can ShadowLock detect and govern?

ShadowLock covers the full spectrum of AI usage. This includes public AI chatbots like ChatGPT, Claude, and Gemini accessed via personal accounts; AI browser extensions like sidebar assistants and email rewriters; desktop AI applications like Claude Desktop, ChatGPT app, Ollama, and LM Studio; AI coding assistants like GitHub Copilot and Cursor; and embedded AI features within SaaS applications detected via the Microsoft 365 scanner.

Is ShadowLock suitable for a single organization or only for MSPs?

While ShadowLock is built with a multi-tenant architecture specifically for MSPs to manage multiple clients, it is equally effective for a single organization with multiple departments or locations. The dashboard provides a single view for all policies and activity, making it simple for internal IT teams to govern AI usage across their entire organization without needing to manage separate instances.